Frequently Asked Questions

BOOKING

 

  • How do I book?

  •   After I book, what’s next?

    • After you have selected a date, time, and provided required information, we will follow up via phone or Zoom (per customer request).

  • Is the follow-up process required?

    • Without speaking to you directly will result in cancellation of booking and return of your deposit. We consult with you to ensure that we meet your vision and we all have an understanding of expectations. 

  • How far in advance should I book?

    • We ask that you book at least 3 weeks in advance to provide adequate time to provide our services.

  • What do I do if I need to book for an event within the 3-week time frame?

    • If we can accommodate your date, we will allow the booking with an additional squeeze-in fee.

  • Is there a contract that I will have to sign?

    • Yes. We will provide a contract/damage waiver that must be signed within 2 days of the conclusion of follow-up conversation. If this is not completed, your booking will be canceled and the deposit returned.

 

PAYMENT

 

  •  Is a deposit required?

    • Yes. 50% of the service is required to book. Once deposit is received, your event time slot will be secured. For 360˚ Photo Booth, 25% deposit required.

  •   When should services be paid in full?

    • 14 days prior to the event date.

  • What forms of payment are accepted?

    • We accept all major debit/credit cards.  

 

DELIVERY

 

  • What areas do you service?

    •  We service the Greater Birmingham, AL area and surrounding areas up to a 60 mile radius.

  •   Is pick up available?

    • We do not allow pick-ups. Our services are delivery only.

  • Is delivery fee included in the price?

    • Yes, within a 25 mile radius. Outside of the 25 mile radius, we will charge $0.49 per mile.

  • Can we have items delivered the day before the event?

    • To ensure that we are available for all events booked, we only offer set up on the day of your event.

 

SET UP

 

  • On the day of the event, when will you begin setting up?

    • We will set up products within a 2 hour window of the start of event.

  • Is there a set up/breakdown fee?

    • Rental Decor setup and breakdown fee is included in rental price.

    • 360˚ Photo Booth setup and breakdown fee is $29.99.

 

PRODUCTS

 

  • Is the provided time for services strictly enforced?

    • There is a 15 minute grace period provided for all products.

  • Do you provide props for products to be placed on?

    • No. We do not provide additional items such as easels, sign holders, etc for products.

  • What happens if there is damage to your product?

    • Accidents happen. If our items are returned damaged, we will assess the damage and the renter will be billed for the replacement/repair cost. 

  • I am looking for a product that is more custom to my event. What can I do?

    • Contact us and let us in on your vision. We love a challenge! 

  • Do you offer event rental packages?

    • Yes. View our packages page to preview our premade packages. If you do not see a package with the products you are requesting, contact us.